Chico's FAS Customer Service Representative reviews

1.5

29% would recommend to a friend

(26 total reviews)

Lizanne Kindler

Not enough data to show CEO approval

Customer Service Representative employees have rated Chico's FAS with 1.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a poor working experience there. Chico's FAS is rated 58% below average by Customer Service Representative professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

26 reviews
1.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

Remote Biweekly pay Vacation time

Cons

Wouldn’t recommend working here to my worse enemy Outsourced many agents Never gives raises No sick time Little room for advancement Extremely low pay . They expect too much for too little pay Constant ridicule and reviews over metrics Constant micromanaging Extreme changes and inefficiencies with the new ownership Many people were forced to take a severance and lost their jobs at the warehouse Old ladies call constantly to complain about orders Business doesn’t stand behind its own guidelines and they let the customers run over them and bend their guidelines. No respect for their own rules and policies Warehouse and stores will just decide not to send customers their orders. Customers will have to get a refund and complain and want more compensation . Business losing more and more daily.

2.0
15 Feb 2024
Recommend
CEO approval
Business outlook

Pros

working from home is always nice

Cons

The pay is not a liveable wage.

avatar
Chico's FAS Response
2y
Thanks for the comment. Sorry you are dissatisfied with your pay. At Chico's FAS our compensation packages are competitive and in line with industry standards. notwithstanding we regularly review and revise our compensation plans to remain competitive.
1.0
31 Jan 2024
Recommend
CEO approval
Business outlook

Pros

i have nothing good to say.

Cons

one of the most stressful jobs i’ve ever had.

avatar
Chico's FAS Response
2y
Thanks for the feedback. We are sorry you did not enjoy working at Chico's FAS. We are very concerned and would like to hear more about your experience. We encourage you to contact us at Glassdoorfeedback@chicos.com.
Viewing 1 - 3 of 26 Reviews

Glassdoor has 2,323 Chico's FAS reviews submitted anonymously by Chico's FAS employees. Read employee reviews and ratings on Glassdoor to decide if Chico's FAS is right for you.