GCB 5

Why join us?

The Group AI Platform team sits within CTO Platforms, part of HSBC’s Chief Technology Office (CTO). We build shared AI foundations that enable teams across the Bank to deliver AI solutions faster, more safely and at scale.

Our platform provides a “paved road” for AI delivery, bringing together seamless access to AI models and infrastructure, a consistent Agent HUB to build, deploy and manage production-ready AI agents, reusable AI capabilities (such as knowledge management and document intelligence), and built-in controls including guardrails, evaluation and monitoring to support responsible adoption.

We’re a global team with an established footprint across Asia (Hong Kong, Mainland China, India) and Europe (Poland, UK), and we continue to expand to support delivery across regions. Joining the team means working at the centre of HSBC’s AI enablement—partnering with multiple lines of business and functions across regions to turn AI capabilities into reliable, repeatable services that deliver measurable business value.

The Opportunity:

We’re hiring a Business Analyst / Product Manager–style onboarding teammate to be the front door for users onboarding to the Group AI Platform. You’ll own the end-to-end onboarding journey—from intake and requirements through coordination, tracking, and stakeholder updates—working closely with engineering, platform operations, and governance partners.

What you’ll do:

1. Act as the primary point of contact for onboarding/migration requests, engaging users to understand the platform capabilities and facilitate users for the platform onboarding.
2. Run structured discovery to capture observation and improvement (use cases, data, model type, environments, access needs, non-functional requirements).
3. Coordinate across engineering, platform, product team and users to progress onboarding and unblock dependencies.
4. Manage BAU onboarding operating work and deliver sharing/demo to users.
5. Define, track, and communicate end-to-end SLAs and status updates, ensuring users have clear visibility and expectations.
6. Continuously improve the onboarding process—templates, playbooks, FAQs, dashboards, and metrics—to reduce cycle time and friction.

What you will need to succeed in the role:

What additional skills will be good to have?

1. High-level familiarity with AI/ML concepts and lifecycle.
2. Experience in regulated environments and awareness of governance controls (risk, security, data privacy).
3. Basic understanding of cloud/platform services and access management.
4. Experience supporting reporting/metrics and stakeholder updates.
5. Interest in process improvement and customer journey thinking.
6. Workshop facilitation or note-taking/action tracking experience.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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