Ritz-Carlton Reviews

Pros

5 days work 9 hours a day. Medical insurance. Meals included. Uniform provided.

Cons

Management can be more appropriate to lower level.

Pros

Despite the initial challenges, my colleagues at The Ritz-Carlton, Hong Kong Purchasing Department were always willing to teach and help me no matter how busy they were. The level of support and guidance I received from my colleagues was invaluable in helping me get up to speed with the job. Additionally, the strong organizational culture at The Ritz-Carlton, Hong Kong instilled a sense of pride in me that motivated me to work harder. On top of that, as an admin staff, I also enjoyed the perk of receiving free laundry credits, which allowed me to conveniently keep my work clothes clean and presentable while also saving me money on laundry expenses. However, there were some challenges and areas for improvement that I encountered during my time there.

Cons

Working at The Ritz-Carlton, Hong Kong Purchasing Department had its challenges. Despite the luxurious brand name promising a certain level of professionalism, the reality fell short. One major issue was the abusive behaviour of a supervisor who constantly yelled, swore, name-called, and used offensive and vulgar language, creating a toxic environment where employees were constantly on edge and unable to work comfortably. In addition to this, the work-life balance was poor, with staff members expected to work unpaid overtime every day. The office itself was unattractive, and the lack of company WiFi reception in the purchasing office added an unnecessary burden of having to use personal mobile data for Microsoft Teams meetings. The department's unprofessionalism extended to the storage of old files and documents in dry food storage, which was concerning for a luxury hotel brand. It was also disappointing to be tasked with picking up laundry for superiors, which was not mentioned in the job responsibilities and added an extra burden to daily tasks.

Pros

Meals included, discretionary bonus, and hotel/F&B discounts.

Cons

No 13 months salary on contract, heavy workload, unpaid leaves during COVID-19, no pay for overtime work hours, bonus is optional, need to work in different departments such as banquet, F&B, stewarding, etc..

Pros

Can enjoy discount in Marriott hotel

Cons

Need to write report for every complaint case

Pros

Many things to learn Good on CV

Cons

Heavy workload Poor staff benefit

Pros

Long hour pay less no staff

Cons

Pay more and hire more people

Pros

assign amenities and special arrangement

Cons

more paperwork in office, need to be more balance

Pros

Good brand and strong F&B

Cons

Lack of innovation and business acumen

Pros

Respect, lateral service, great guidance team

Cons

Salary range may not be competitive

Pros

A nice company with nice colleagues

Cons

Switching positions all the time.