Ritz-Carlton Server Reviews
58% would recommend to a friend
(233 total reviews)
67% approve of CEO
Found 233 of over 3K reviews
Updated 27 Nov 2023
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- 2.027 Nov 2023Server/BartenderFormer Employee, less than 1 yearGreensboro, GA
good benefits after 90 days.
Whatever you do, do not take the server position in the Barrell Room. Extremely long hours, with a measly 30 minute break. You do the same work and split tips with the rest of your team but you're expected to do much more work and get paid less hourly. They don't value hard work, and that's mainly because they are never up there to see it. MIA management. There's a running joke that management is a team of master manipulators. absolutely no work-life balance. If they want/need for you to stay in your position, you will. If they need to move you to suit their needs in another outlet, they will. Leadership has been proven to be liars and unfair across the board. Ironically, my leader stole tip money, which was unaddressed for the rest of my employment with Ritz. I was told to take my issue to my leader, by the HR director because she "was about to get on a call". (I had been warned that HR does nothing to help employees). The whole company is a mess, they can't keep anyone because the culture and values they try to portray are a facade. You actually aren't "empowered." Get everything involving management in writing.
- 2.03 Nov 2023ServerFormer Employee, less than 1 year
Health insurance is great at least. There is a lot of diversity and if you last long enough you can get into management.
Tuition reimbursement is a joke and so are the MMP and MMF discounts. Compensation is also not competitive. There is hardly any work life balance.1
- 5.014 Nov 2023Banquet ServerFormer EmployeeToronto, ON
Incredible environment and benefits such as hotel discounts and awards
Late night shifts and busy film festival scheduling
- 2.018 Sept 2023Guest Relations Expert/ ServerFormer Employee, less than 1 yearCoconut Grove, FL
You get the “Ritz-Carlton training”, whatever that is supposed to be. You are able to please the guest anyway possible, so as a server you don’t need managerial approval to fix anything that might go wrong. As long as you can explain the issue to them and it makes sense, they don’t question you. I can work a 15 table bar by myself, it was good experience and really took my multitasking to a new level. You do make good money on every transaction as there is 18% gratuity included on all checks, so any extra tip is a plus. The tips are taxed automatically for you, not all establishments do that for servers.
This particular location is just one of the worst. The restaurant used to be operated by a 3rd Party and when the pandemic happened , the hotel closed and after they were able to reopen they decided to make the restaurant and bar part of the hotel. The problem is that the management seemed to have never run any of these establishments before. As a woman who had plenty of experience in restaurant work, I was shocked at the lack of training and knowledge of how certain services should be given. I was also expected to tell my team what to do and I was never given a title change, no announcement was made nor was there a pay raise to my base hourly to indicate this. I was often run ragged trying to take care of my multiple tables and at the end of the day no one really tries to help. Also dealt with people stealing money out of the pooled tips, won’t do that ever again.1
- 1.010 Jun 2023ServerCurrent Employee, less than 1 yearMarina del Rey, CA
The customers are great! The benefits are amazing. These are the only positive pieces of information I can supply
Corrupt management, poor communication, disgruntled employees, lack of anything involving good management, backwards thinking, ideas executed without thinking of the repercussions, employees don’t matter to them, management will harass employees and HR backs managers up, employees have issues with each other because they are all just unhappy, new wmployees are like blood drops in shark tanks, the chef from Australia is beyond rude me and condescending to employees, nobody is safe. Only way to be able to stick around is by being buddy buddy with management and throw others under the bus. I’ve seen it happen to other employees, and I experienced all of that myself. They change menus one day to the next, the system hasn’t even been updated, everything has to be input as open food. Soda machine hasn’t been fixed in over a year. The outside bar has mold in the ice bins, and the fridges behind the bars. Old expired juices being served and management does nothing about it. I regret ever having set foot in such an establishment. HR is ok with management harassing, retaliating, and discriminating against employees.1