The Good Care Group reviews about "communication"

Firstly, thank you for being part of our team. We are pleased to read that you found our training and ongoing development thorough as we want all our carers to be able to progress and expand their skill set to deliver the very best care. We are saddened to hear that you felt like you didn't receive the necessary communication from your care manager. Support is incredibly important to us and we have many systems in place to ensure all of our employees are supported throughout their employment with us. We would welcome the opportunity to better understand your experiences and would encourage you to reach out to us. As well as their care manager, there is a regional manager available that our carer can reach out to, if for any reason they feel they are not able to speak to their care manager. We have also recently introduced individual support plans for each carer, so that we can better understand the support you need whilst in placement. Outside of this we also have our Employee Assistance Programme and support from our central office team 24/7 365 days a year. Thank you for your feedback, it is really important to us as it helps us to ensure that we continue to provide the very best care and support not only to our clients but our professional carers too. We wish you all the best.

Thank you for your review! We appreciate you taking the time out to leave such kind words. It is great to see that you are pleased with the culture and the support that we offer, as our employees wellbeing is extremely important to us. Thank you for being part of the team!

Thank you for your review! We appreciate the time you have taken out of your busy schedule to do this. We're pleased to hear you enjoy the flexible work patterns we offer and our extensive training programme! The support you receive from our Care Managers is extremely important to us, we're pleased you appreciate this. We shall pass on your comments to our teams. We are continuously looking to improve and we encourage you to continue to provide feedback to your Care Managers. Thank you for your length of service and all of your hard work!

Thank you for your review! We are pleased to hear you've found our training to high standards and enjoy being part of a friendly and supportive team. The Good Care Group are all about people, so good communication goes a long way to build positive relationships and a great working environment! Thanks for all your hard work.

We are saddened to read that you felt a lack of communication and support whilst working with us. We are a people business and the wellbeing of our teams, as well as that of our clients, is always at the forefront of everything we do. Whilst it is difficult to comment on your individual experiences, we do have robust support systems in place for our teams. These include a dedicated Care Manager, our carer services team who are available 24/7 via phone and our employee assistance programme that supports employees with any personal problems that might adversely impact their wellbeing, health or their work. We would encourage all of our Professional carers to raise any concerns with their Care Manager in the first instance, or to their Regional Manager or the Director of Operations if they felt for any reason that their concerns were not being addressed. We would welcome the opportunity to better understand your experiences in working with us and encourage you to reach out to us directly by emailing feedback@thegoodcaregroup.com With regards to the working hours we would absolutely not expect any of our Professional Carers to be working 15 hours days without a break. All of our placements are based on a daily average hours agreement (DAHA). This is based on the things that a client will need support with. We always try to ensure that a care plan is as accurate as possible; quite often, especially when a client has complex care needs things can evolve quite quickly, as a person's needs can change all the time. In order to keep everything as up to date as possible it's so important to make sure that we are all communicating well so that we can ensure reviews pick up on any changes. This in turn ensures that we also capture how many hours a person is working and that the care level is reflective of this. A standard DAHA is normally an average of 10 hours and our more complex placements will be 12 hours. Anyone working on a 12 hour DAHA will receive an additional daily payment to reflect this.

Thank you for such an outstanding review! We are thrilled to hear you are so happy working with The Good Care Group and congratulations on your 2 year anniversary! We are pleased to hear you feel encouraged. We know your work can be challenging at times, and we hope our encouragement has been helpful. Thank you once again for taking the time to leave us a review but most importantly, for your hard work and professionalism.

Firstly, thank you for choosing The Good Care Group and for being a part of our team. We are pleased to read that you found our training great, and felt like you received positive support throughout it, as we want to give all our carers the opportunity to develop their skills and to progress to deliver the very best care. We are saddened to hear that you felt like you had to chase for a response from our teams. Support is at the heart of everything we do and we have many systems in place to ensure all of our employees are supported throughout their time with us. We would welcome the opportunity to better understand your experiences and would encourage you to reach out to us. We have also introduced individual support plans for each carer, so that we can better understand the support required. Outside of being on placement we have our Employee Assistance Programme and support from our head office team 24/7 365 days a year. We thank you for your feedback, it is important to us as we want to ensure we provide the very best care to our clients and our employees.