bad management - Live-in Carer The Good Care Group Employee Review

Firstly, we want to thank you for taking the time to leave us a review. We have a very open and honest culture at The Good Care Group and feedback is incredibly important to us. We always try to act upon feedback wherever we can and have implemented many new initiatives through feedback gained from our care team via annual surveys, monthly supervisions and during refresher training lunches hosted by a member of the senior leadership team. We are saddened to read that you felt your opinion does not matter, that is absolutely not a part of the workplace culture we want at TGCG. We know there are still some things we could do better and we will always continue to look at ways in which we can make improvements for our teams. We also have many initiatives focused on wellbeing and support in placement and was sorry to read that you felt this was lacking in your time with us. Support is at the heart of everything we do. We have individual support plans for each carer, to better understand the support required for each individual, a buddy scheme, support from a dedicated care manager, our Employee Assistance Programme and support from our head office 24/7/365 days a year. We thank you for taking the time to leave us feedback. We are always looking for ways to improve and want to ensure that we continue to provide the very best care to our clients and employees. Whilst we cannot comment on your individual circumstances, we would welcome the opportunity to understand this further, so please do reach out to us directly. Thank you for the difference you made to our clients, we wish you all the best.