NEXT reviews about "training"

Not a lot of training for sales days

Little training provided for new staff! I joined as a Christmas temp and didn’t get properly trained

Stressful job, endless work and reviews.

Work can be fast-paced during peak hours, which can feel stressful at times. Shifts can sometimes change at short notice, and weekends are often required.

having to stay silent whilst on shop floor unfair disciplinaries inadequate training

Not much training available at the time

The Next call centre was one of my worst experiences. The expectation is set to be ready and independent on the phone with customers after a short training period and that they will support you but the result of the training will depend a lot on your coach and your manager and how supportive they are. The sickness policy is a joke. 3 occasions of sickness and you are pretty much guaranteed to be sacked. Our trainer actively discouraged us to take any sick days as the repercussions were not worth it. This is a big red flag in terms of culture. I had to take a break after a call as was feeling overwhelmed and my manager was barking at me asking what's going on, and insisting I go back available. The job in itself is fast paced, stressful and not interesting. Mostly customers shouting because their delivery is late or their furniture is broken. Next say they support mental health, they don't. They encourage you take breaks when you feel stressed after a call but when you do, you get into trouble. Very oppressive and toxic environment. They expect an awful lot of you for very little money. At my exit interview I was asked aggressive questions about my performance ( implying everything was my fault) and it was very unpleasant. I didnt pass my probation and it was a lucky escape. I can advise to avoid Next call centre if you value your mental health.

Poor rotas, lack of training.