Question 1

Is NEXT a good company to work for as a Customer Service?

Accepted Answer

Customer Service professionals working at NEXT have rated their employer with 3.6 out of 5 stars in 89 Glassdoor reviews. This is an average score with the overall rating of NEXT employees being 3.6 out of 5 stars. Search open Customer Service jobs at NEXT now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at NEXT.

Question 2

Does NEXT pay Customer Service employees well?

Accepted Answer

Customer Service professionals rate their compensation and benefits at NEXT with 3.4 out of 5 stars based on 89 anonymously submitted employee reviews. This is 9.2% better than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at NEXT.

Question 3

How happy are Customer Service professionals working at NEXT?

Accepted Answer

51% of Customer Service employees at NEXT would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Customer Service professionals have also rated NEXT with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at NEXT?

Accepted Answer

Sales Assistant (1433), Sales Consultant (848), Sales Associate (831), Retail Sales Assistant (252), Retail Assistant (196), Retail Sales Associate (189), Stockroom Assistant (156), Customer Assistant (126), Warehouse Operative (123), Sales Advisor (119), Customer Service Representative (105), Sales (105), Customer Service (96), Team Member (94), Retail Sales Consultant (84)

Question 5

What are the pros of working at NEXT according to real employee reviews?

Accepted Answer

"I worked in the Woking store and all the staff were friendly and easy to work with." ((in 611 reviews)); "I worked with really nice people which is why my experience at next has been so great." ((in 461 reviews)); "Flexible hours and easy to get shifts swapped" ((in 358 reviews)); "Helpful and friendly colleagues" ((in 302 reviews)); "Good benefits for staff that are employed and have good employee schemes" ((in 165 reviews))

Question 6

What are the cons of working at NEXT according to real employee reviews?

Accepted Answer

"As it got very busy it was very tiring and as I only worked 4.5 hour shifts I never got a break Pay is low" ((in 652 reviews)); "Poor management and not challenging enough" ((in 618 reviews)); "The managers that I have had are not great to work with and are exceptionally rude." ((in 408 reviews)); "No training plan (How can you develop and progress if there isn't any consistent training plan and feedback given)" ((in 193 reviews)); "Can be stressful and past is minimum wage" ((in 152 reviews))

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