Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing diverse and confidential administrative support, including greeting and directing customers, associates, or other visitors. Key responsibilities include answering phone calls and taking messages, scheduling meetings, booking conference rooms, and making appointments. Job expectations include performing administrative duties including updating documents, memos, letters and forms and following procedures and practices.

Responsibilities:

• Provide full administrative support to executives and team
• Manage complex calendars, scheduling internal/external meetings and resolving conflicts
• Screen and handle incoming calls with discretion and proper prioritization
• Coordinate complex travel logistics e.g. flights, visas, itineraries, etc
• Process expense claims and invoices in line with company policies
• Support onboarding of new hires/transferees e.g. system setup, equipment, office arrangements, etc
• Provide logistics support to regional and global visitors
• Support events logistics with proper approval and record keeping
• Perform general office administrative duties
• Accurately document and relay messages with appropriate judgment

Requirements:

• At least 3 years of relevant experience providing support to team of executive; prior financial institution experience is highly preferred
• Excellent communication and organizational skills, with the ability to interact effectively with senior management
• Ability to work collaboratively under tight deadlines with minimal supervision, and flexibility to work extended hours or weekend when needed
• Self-motivated with a proactive mindset, capable of handling a wide range of responsibilities independently while contributing as a team player
• Professional and diplomatic in handling sensitive situations and client interactions
• Positive attitude, proactive, energetic, and hardworking team player
• Fluent in English and Chinese; proficiency in Mandarin is an advantage

Skills:

• Administrative Services
• Facilities Management
• Office Administration
• Prioritization
• Adaptability
• Attention to Detail
• Collaboration
• Customer and Client Focus
• Planning
• Oral Communications
• Problem Solving
• Written Communications
• Proficient in MS applications e.g. Word, Excel, PowerPoint

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent