Spring Health reviews about "management"

Everything else- They will barely train and onboard you, then throw you into the deep end after 3 weeks. Our onboarding manager was fired during the 2nd week, and they basically tossed us to other coordinators to finish the training except they were so overwhelmed they did not really help… paid sick time is accrued at 1 hour for every 30 worked… you will be forced to work holidays and they will tell you the week before or sometimes the weekend prior. You have barely any wrap up time after calls and priorities/ expectations change all the time so KPI’s stay unclear. The job description is not accurate and they will continually add to your workload. All full time coordinators will get holiday pay, lunches paid and extra benefits which you will not while working the same hours, days holidays/etc. you can ask management for help but there is no flexibility or time for additional training since they want you on phones for 6+ hours a day, while also taking weekly trainings, having homework, emails and maintaining your own inquiries. You are the first line for all other teams, and other teams will throw their work onto you. If you do have meetings, they will constantly start late because everyone at this company is micromanaged and overworked, running late from back to back meetings. They will string you along and promise you a full time position only to tell you that is not the case during performance 1 on 1’s and give you their decision 3 weeks after the deadline… messy company overall and I would steer clear unless you want to pay with your mental health. Coordinators were always leaving on LOA or FMLA due to the stress…

Supervision is not paid for, no additional perks like compensation and benefits, and no career progression.

Poor management at this company.

Management tends to micromanage, hires new people rather than promoting their own, and overworks people

Typical start-up culture. The job role changed about a year in to a full blow call center for crisis calls and anything clinical in between. There is no flexibility in the role and you will need to anwser calls within 4 seconds you need to be at computer your whole shift . There is a lot of burn out in the role as you deal with a lot of crisis. Operations doesn't usually get rewarded there are hardly any bonuses, the raises are very low and get little to no time off the line except for team meetings and a hour week to complete training. The biggest change is that they no longer offer hourly employees flexible PTO and it was changed to accrued PTO. Another change that happened recently is in this role you required to work 3 holidays. Every benefit in this role was slowly taken away. There is not many opportunities for growth for clinicians. The KPI's are changed often. There is a lot of turn over in upper management.

Tech debt. Everywhere. Terrible corporate structure. Data quality is horrifying and the BI resourcing is laughable. This is a sales and services company, not a tech company. The culture is full of micro-management across the board. Things often get blown up much too late without thinking them through rather than trust the employees they put in charge, which leads to constant scrambling. Management uses constant pressure and “the eye of Sauron” as motivation techniques and assumes employees will do way more than their role entails. There is little to no celebration of big wins and the push is always what isn’t done with very little leash given and tons of pressure to work much much beyond a 40 hour work The culture is worse than any other companies I’ve seen and there is a rampant mis-trust in leadership and direction across R&D. That doesn’t mean C-Suite listens though and very little input is accepted from anyone who isn’t finance or the CEO’s pet.