Spring Health Care Support Worker reviews

i ignored the bad reviews on glassdoor prior to joining and thought, how bad could it be? months later, i am now having panic and anxiety attacks at work that is affecting my whole well being even outside of work. this company does not care about care support. if you see SOME of the good reviews here, they're either fake, or is a management or c suite role. this is the worse customer support job ive ever had. they advertise the role as an admin role but this is really a call center job. expect to be used for your whole entire shift for each second and minute, expect to be on phones and following their tediously stupid workflows so complex that they might as well go back to pen and paper, they WILL keep messaging you if you are off phones for even 1 minute, will push you to your absolute limit until you literally have a panic attack during your shift. workflows dont make any sense, all work falls on care support workers. way too many leads and managers doing god knows what, when they can be helping on volumes themselves. if you want to get treated like a robot, work for this company. otherwise, YOU HAVE BEEN WARNED. I will not offer this job upon my worst enemy, that's how bad it is.

Really deceiving from the start... the 12 company holidays don't apply to Care Support. You have to work 3-4 of those holidays each year. You also need to know that you spend 4-5 hours per day on phone calls, another detail they leave out when recruiting. The "unlimited pto" is far from it, the expectation is only around 10-15 days per year. Very little opportunity for growth. They have cut some key benefits this year from previous years, including a benefit for personal wellness and in person meet up events. Just know what you are signing up for before you accept this job. It's very micromanaged, good luck finding time to even use the bathroom a few times a day. Unrealistic and unclear expectations, making it very stressful for the employees. Also if you are good at your job, expect to be volunteered for a whole host of "special projects" without being asked. Work culture is also really bizarre, team is broken down into smaller groups who barely interact with each other. No team building events or opportunities to interact/mingle with the whole team. Lots of people on the team complain about the same things but nothing is done. It's all about the numbers here. Your own mental health isn't a priority. Also the fact that c-suite leaders keep changing is a super red flag!