12 Oct 2023
Silverline reviews about "benefit"
59% positive business outlook
Reviews by job title
39 reviews
5.0
1 May 2026
Recommend
CEO approval
Business outlook
Pros
After working at both small and large companies, I can confidently say I’m really happy I landed at Silverline. From day one, everyone has been incredibly welcoming, and that sense of kindness and collaboration hasn’t faded. It’s a fantastic group of people to bounce ideas off, which makes a big difference in day-to-day work. Jason was absolutely fantastic throughout the interview process. He kept me updated almost daily and clearly puts a lot of care and effort into finding the right person for each role, it really shows. The benefits here are also strong. While the PTO policy is still evolving (currently at 10 days), I actually appreciate the clarity. Unlimited or flexible PTO can sometimes be tricky to navigate, since it’s not always clear what’s “too much” or “too little.” For those in the U.S., the insurance pricing is excellent, and there are a variety of additional benefits offered, including critical illness, accident coverage, legal support, and more. Overall, I can genuinely see myself here for a long time. If you’re considering joining, go for it!!
Cons
PTO policy, but as I mentioned it's a work in progress.
1.0
26 Oct 2025
Recommend
CEO approval
Business outlook
Pros
Not much. The team has been decimated.
Cons
The new CEO is in over his head and brought with him people who are ‘yes men’. Leadership lacks transparency. Their only interest is overworking the current team and bringing in lower cost less skilled resources putting more pressure on the experienced resources without acknowledging that. The CEO has made commitments to the team and consistently does not follow through or provide any updates. It has been the saddest thing to watch. The benefits are not market competitive in the United States. When hired you get two weeks of PTO and there is no mechanism to earn more, ever. There is no 401k match offered. They do not offer salary increases on any regular or defined basis. The HR team is a shell that provides no support and does not understand US standards or law. The toxic work environment grinds down the employees. The level of micro management at EVERY level is stunning. Don’t expect to be treated like a professional or be provided the tools required to do your job.
4.0
15 Jul 2024
Recommend
CEO approval
Business outlook
Pros
Good Compensations Provide Work from Home
Cons
Work Life balance Revoke policies of employee benefits
1.0
29 Jun 2023
Recommend
CEO approval
Business outlook
Pros
Pay and benefits are ok
Cons
The blame game is rampant
Silverline Response
2yAs a current employee we are disappointed to hear that your experience is not aligned to the vision for our culture. We encourage you to reach out to hr@silverlinecrm.com to confidentially share your feedback, or if you are comfortable, to speak directly with your manager about your experiences. We want to know more about your perspective so that we can address any concerns.
4.0
23 Jul 2024
It used to be good before Mphasis acquiring it.
Former employee, more than 3 years
Bengaluru
Recommend
CEO approval
Business outlook
Pros
Bonus cycle and Payscale Workfrom Home Policies No Micro Management Hike cycle
Cons
Mphasis acquiring it and losing all the benefits. Many projects are client-centric and require working very hard to satisfy the clients
5.0
25 Nov 2024
Recommend
CEO approval
Business outlook
Pros
1. Work life balance 2. Good Projects 3. Learning opportunities 4. Good benefits
Cons
No cons as of now
1.0
19 May 2026
Recommend
CEO approval
Business outlook
Pros
There once was a lot of cool people working here.
Cons
The acquisition destroyed the company. Benefits are non existent. Culture is gone. Almost anyone who knew what they were doing left and the ones who didn’t wish they had. Avoid at all costs unless you like being miserable and hate employer 401k contributions.
3.0
22 Apr 2024
Recommend
CEO approval
Business outlook
Pros
Amazing People, had the best experience working with some really talented folks. Great Work/Life balance, was able to easily handle work on my schedule (which wasn't always 9-5) Good resources for use in day to day work.
Cons
Silverline was accquired by mPhasis, who IMHO destroyed the company. A number of key contributors left the organization based on policies and changes within the organization. You are on your own here for growth and development, there are workshops for FINS and Healthcare held monthly, but outside of that, lack of guidance and development from managers other then maintain your utilization. Benefits are "meh" at best, nothing that really gets you excited The company does not effectively scope projects and project teams are left to pick up the pieces. During my time here, I had at least three clients who expected one thing but paid for another and was greatly exaggerated for what our team could do.
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