Pros
Decent and intelligent people behind the scenes working hard. Remote work if you're not front line.
Cons
Profit comes before customer care. They don't call their clients patients; they're customers for a reason $$. While the company acknowledges room for improvement, any potential innovations to enhance the customer experience are hindered by cost concerns. Customers have been complaining about long wait times for years, yet no meaningful changes have ever been made. The company refuses to hire additional frontline staff to help streamline the check-in and check-out process, leaving trained phelbotomists to handle tasks that go beyond their roles. Micromanagement is prevalent, with leaders from other departments frequently stepping in and giving directions, even though they're not your direct supervisor. Executives make a lot of noise about DEI, but it's empty talk. Employees are the ones who organize events and celebrations. To get any support, you have to apply to get some measly handouts from the company with little hands-on support from the company itself. The executives may show up for a photo op because that's the best they can do and feel if it's shown in a photo, they did something, but it’s just for appearances—there's no real commitment behind it. The government always comes first, with balloons, banners, and celebrations to invite politicians and aim for the best possible image to attract more public dollars. Leaders tell you to show up and clap! Imagine if they did that for their staff!
