No career progression, needless commuting and increasing micromanagment - Technical Support Engineer Salesforce Employee Review

2.0
9 Jan 2024
Recommend
CEO approval
Business outlook

Pros

The direct colleagues are nice and very helpful, the job isn't too stressful once you get used to it. Decent pay.

Cons

There is heavy favoritism in the promotion decisions. For some, nothing out of the ordinary is required but for others, they will continue to move the goalposts, even if you earn the promotion there's always some excuse or something more they want before you get there. The job is fully online, and you have no need to be in the office, however, they still demand that 3 days a week you waste time and money on a commute, while they claim their values include sustainability which does not add up. Aside from this, the support department is overseen by people from India, who don't seem to understand the way people in Europe work due to cultural differences. Over time, decisions that suggest a "sweatshop" mentality have become more and more common, and are slowly eroding the working environment.

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Salesforce Response
2y
Thank you for your candor. We remain committed to creating inclusive teams with fair development and promotion paths and are concerned about your experience not aligning with our values. We would love to hear more about your particular situation so that we’re able to address it directly. Can you please contact your Employee Success Business Partner to discuss or provide further details anonymously via our third party provider Ethicspoint: salesforce.ethicspoint.com? Thank you again for raising this important matter.

Explore other reviews about Salesforce

4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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