I enjoyed the One on One with the animals, but not the Other employees at PetSmart. - Petcare Specialist PetSmart Employee Review

1.0
14 Dec 2010
Recommend
CEO approval
Business outlook

Pros

The standards are high, so the place is organized and clean to work in. If you are looking for a fun part time job and love animals you may want to try here.

Cons

Management surely has favorites among the employees. One person could get written up and yelled at for some thing that some one else does on a daily basis. Animal care standards were minimal. Buying and supporting them meant supporting animal breeding facilities whom they buy their thousands of animals from. Their animals if they are sick are put in a "quarantine corner" or cage and wait to dye. Any medical attention given to them is only from the managers or the in house vet from Banfield whom does not know have much knowledge or experience with many of the animals at the store. The petty drama between the employees and the immature theft from one another is just pathetic. The managers from other departments seam to believe they have control over other departments and over you even if you don't work under them. So they may yell at you for some thing your not related to work wise. I once worked the days before Christmas and had a red scarf on, I was cleaning cages, and the manager from the hotel came over and yelled at me for having the scarf on. Technically your not supposed to wear them, but it was Christmas! ...and the BIG store manager (her boss) had on a Santa hat! I remember many a times where i would clean animals and then leave the bowls and toys and such to soak in the sink with hot water and soap to loosen every thing up. (Like my manager had told me to do in my training) One of my coworkers always thought it was the stupidest thing! she would get in to this big huff and yell at me for not doing my "dishes"... what did she think am her kid?! And if I did not put away the dishes after words and left them on the counter too long to dry she would get her panties in a bunch again... She had minimal animal knowledge, was horrible with kids and their parents, I don't know how she even got the job! But non the less her coworkers had to deal with her drama day in and day out! Management never once stepped in even when I verbally complained or wrote up a form...

Explore other reviews about PetSmart

5.0
24 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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