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      PetSmart

      Engaged employer

      PetSmart Reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.0

      Culture and values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      11K reviews
      4.0
      27 Jun 2026

      Positive culture, but requires physical shift work

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working environment. Good culture.

      Cons

      Shift work. Physical work. Lifting.

      avatar
      PetSmart Response
      2d
      Hi, thanks for taking the time to review. We're happy you enjoyed your #LifeatPetSmart!
      3.0
      27 Jun 2026

      Good pay and culture, but lacks customer focus

      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
      Viewing 1 - 3 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
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      Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.