Stylist apprentice - Pet Stylist Apprentice PetSmart Employee Review

2.0
14 Apr 2018
Recommend
CEO approval
Business outlook

Pros

The Customers and pets are great

Cons

Groomed for petsmart years ago i didnt mind bathing for a couple weeks to refresh my memory and learn new policies but yet its been over a month and still bathing ....need a 2nd job to be able to afford anything. Everyone i work with seems to think Im their personal assistant / slave. Im expected to stop what im doing to deal with the groomer's dogs or answer the phones. Everyone tells me what to do or always correcting me. They can litterally tell me not to do something and another groomer can do what i just did 5 secs ago yet they say nothing to that person. The kennels and wash area was disgusting when i started ( ive slowly been able to clean it up some ,hard to keep it up by urself) ive been fussed at for cleaning . They need to worry more about the cleanliness than if Someone that isnt a groomer check a groom dog in. I work with a group of hypocrites. I wouldnt personally bring my dogs there til it is clean and sanitized as it should be. I was told not to clean cause no one else does it so im wasting my time . WTH! I just stay to myself . its miserable to never feel like you can do anything right. No one talks so there is always the feeling of the elephant in the room . im trying to get out of this job asap.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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