Opportunity yet at cost of high stress - Art Director PetSmart Employee Review

2.0
19 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Plenty of options that smaller companies cannot offer: large scope projects, business trips around the country, collaborate with other large brands and third party agencies, etc.

Cons

Extreme stress in high-demand work, low job security when some degree of layoffs occur every other year, very little room for growth as talent is often brought in for the higher positions, pays nicer than many smaller companies, but still was underpaid the entire time of my employment for the job duties and titles that I had, often a lack of teambuilding in favor of high demand deadlines.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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