Bitter sweet - Retail Store Manager PetSmart Employee Review

3.0
8 Dec 2011
Recommend
CEO approval
Business outlook

Pros

good benefits ok pay employee discount 15% get to work with pets

Cons

No outside work life, more so than other retail industries a lot of gossip between some DMs and other managers. There is little confidentiality, everyone knows your business or spread rumors, very high-school-ish not enough payroll hours to complete projects and properly take care of animals District Managers have their favorites- usually unskilled managers who kiss up every chance they get. Little opportunity for promotions past the Store Manager level Some of the customers are insane, cat collectors!!!

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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