Familiarity with automation tools and AI/GenAI applications in operations. Team leadership: Build and lead a centralised operations and platform team, including……
Identify, prioritize, and deliver high‑impact AI and automation use cases across business functions, including knowledge management, customer operations, and……
Sponsor and lead major transformation programmes, including automation, AI adoption, process re-engineering, and offshoring/nearshoring strategies.…
Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation……
Operations & Optimization: Oversee daily operations, system upgrades, routine maintenance, and troubleshooting of internal application systems to ensure high……
Collaborate with technical teams to roll out regional IT general controls and application controls, and formulate risk control solutions for system automation.…
Core Experience: Minimum 8+ years in Life, Medical, or Group Medical insurance operations. Bowtie is seeking an Insurance Operations & Transformation Manager……
Strong project management skills with a track record of process improvement (automation/digitization). A "Fixer" who loves solving complex process problems.…
Strong understanding of the insurance value chain, purchasing, servicing and claims operations. Understanding of automation and AI applications in customer……
Lead business operations reviews and deep dives with markets across operations management and support functions. Document digitisation and decision automation.…
Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through……
Develop training materials and deliver training to support new systems, processes, and operating models. Extensive experience as a Business Analyst within……
Proactively identify control enhancement and process automation opportunities, and work with team leads to deliver and operationalise changes successfully.…
Understanding of IT operations in Insurance, BCP/DR, and regulatory expectations. Resilience: Approve DR tiers (RTO/RPO), lead chaos/DR exercises, and ensure……
Drive process improvements and automation initiatives to enhance operational efficiency. Lead reconciliation process between Front office system and external……
Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through……
Identify opportunities to automate manual processes using related technology tools or workflow automation platforms. BI tools (Power BI, Tableau, etc.).…
Experience in managing API driven operations, event driven automation, and workflow orchestration. Lead the daily cloud operation of the Group Shared Services……
Managing and conducting integrated reviews covering management processes and related information systems; Good IT and PC literacy, with experience in working……
Identify opportunities for automation, simplification and standardisation. Supporting finance transformation, ERP improvement or reporting automation.…
Candidates with less experience will be considered as Consultant (Automation, RPA).
Responsibilities
Execute on Robotic Process Automation (RPA) by designing RPA process map, developing and testing of RPA automation, ensuring quality of RPA scripts and maintenance of RPA scripts
As the subject matter expert in the area of process automation to assist customers to achieve greater efficiency in their daily operations
Facilitating workshops; working with process owners/SMEs and technology teams to analyse and assess automation feasibility as well as documenting business requirements, process maps and user stories (work instructions)
Implementing automation with RPA software to deliver against business requirements, software and industry best practices
Designing insightful reporting for business process improvement and benefit realization
Carrying out end-to-end testing, troubleshooting and training of robots and programmed automations
Supporting change management of existing processes
Contributing in presales and solutioning of RPA solutions
Building rapport with technology partners and key customers for a win/win partnership
Staying updated on key technology trends therefore impressing customers with our new trends knowledge
Delivering presentations to internal and external stakeholders on RPA capabilities and insights on process improvement
Conducting RPA training for customers
Carrying out research and develop artificial intelligence components to augment RPA capabilities
Job Requirements
Strong in documentation, process analysis and design, requirement gathering and impact analysis
Familiar with business processing modelling using BPMN 2.0
Ability to apply lean and design thinking in business process modelling
Strong software engineering foundation
Passion and appreciation for IT capabilities
Ability to work both independently and as part of a team with professionals at all levels
Strong commitment to professional and service excellence
Excellent oral/written communication to liaise with internal and external stakeholders
The minimum salary is HK$30,000 and the max salary is HK$60,000.
HK$30,000 – HK$60,000/mo (Employer provided)
HK$45,000
/mo Median
Quarry Bay
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