Safelite AutoGlass Reviews

3.1

43% would recommend to a friend

(2,303 total reviews)
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Renee Cacchillo

44% approve of CEO

41% positive business outlook

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

2K reviews
1.0
9 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Easy work, pretty nice customers.

Cons

You will be penalized for being only 1 minute late to a shift or coming back from break. Yet you are expected to stay taking calls until the last minute of your shift even if it keeps you an hour past your scheduled time. Managers will also schedule meetings outside of scheduled shifts. They have the audacity to proposition it as "one of the most generous attendance policies in the industry." That's just a blatant lie, in my over 10 years of experience with this type of work I have never seen an attendance policy so rigid and unforgiving. Its borderline exploitative, its a clear attempt to suck out as much labor as they can while paying as little as they can and I cannot believe its even legal. There's no recognition or consideration that we're taking calls back to back to back most of the time and they expect us to be glued to our chairs essentially for our entire shifts. You literally have to work MORE than full time to get an UNPAID 30 minute lunch. It's such a joke, I had hoped the company would be more progressive considering the high level of diversity but clearly its just for show. At its core this company is as exploitative as any other, if not more than most, and is only looking to suck as much labor out of you as they can without providing much value back.

3.0
15 Mar 2025
Recommend
CEO approval
Business outlook

Pros

njce environment at the office

Cons

cant think of anything else

3.0
12 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The pay is decent for a call center and the work by definition is pretty easy. I like my team and the efforts that everyone puts in to see each person succeed.

Cons

The expectations for this job is a bit unrealistic. This is definitely a high volume call center that REQUIRES you to sell windshield wipers or else you’ll get constant 1:1 coaching every week which can be daunting and pressuring to maintain. They don’t tell you that when they hire you. It’s as if your only job is get people schedule for glass repair/replacement, but it is so many “goals” designed to essentially take the place of your quota. Also, please be aware that full time at this company is considered 35 hours and you don’t get proper break times. If you’re part time (5 hrs/day) you break for ONE 15 min paid break and that’s it. If you’re full time (7 hrs/day), you break for TWO 15 min paid breaks. And if you log out “too many” times for restroom breaks or just to drink water cause it’s a high call volume day, they dock you.

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Safelite AutoGlass Response
3y
Thank you for taking the time to provide feedback. We strive to create an environment where all associates feel valued and respected. If you have additional information, please email PeopleDirect@safelite.com.
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