Members 1st Reviews

The pay is wildly inconsistent between employees, with someone who worked there about the same amount of time as me in a similar position making $14/hr while I made $21/hr, with no clear reason for the difference. On top of that, the culture is often very toxic and almost cult-like, with management doing gimmicky nonsense to try and be funny and relatable or whatever, but behind closed doors you’re treated like an inconvenience at best. Back when their slogan was “We put our members first!” There was a running joke of “and our employees last!” If you’re struggling, you’ll receive almost no support unless your supervisor likes you personally, and if you aren’t willing to drink the M1st koolaid and you actually express any concerns or suggestions for change, you’ll never move within the company. If they don’t like you, they’ll push you until you break, then reprimand you for not being dedicated enough. They care more about their numbers than your health (mental or physical), and their “rewards” for being a good employee are tone-deaf at best. No one wanted a Hershey’s kiss and a gift card on “employee appreciation day”, they want sick leave and decent maternity benefits. They think that a “good culture” means “gaslighting employees into thinking they can’t do better.” I was literally called a traitor when I left, but leaving was the best decision I’ve ever made for my own health.

Don't fall for the, we are family, nonsense. This is a business and nothing more. Members 1st = Business 1st Long hours, inconsistent training and no real direction given.