Hilton Grand Vacations reviews about "money"

inconsistent leads bad management politics

- If you have another job or passion, it's VERY difficult to balance both - Not much flexibility for new reps - Favoritism - Lack of communication from management

Big swings due to seasonal dips in leads. Lead quality varies from terrible to very good.

The management of the various stores are pitted against each-other constantly. There is constant gossip, bullying and stress to perform. Promised travel benefits are not given right away, and there is a ton of bait and switch with job expectations. Long hours and constant repetitive tasks make the days very fast paced, but often disappointing. Constant turnover. High producers quit and low producers get fired. This is why time share marketing has a bad name.

Cold sales - you will be directly cold selling guests in lobby

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.

- There's no respect whatsoever unless you are selling your soul to sell the shoddy vacation packages. - No through training, when you have questions you have to figure out for yourself, which isn't the worst but because of this a lot of ambassadors will sell with false/exaggerated claims. Management will stick up for these ambassadors no matter what, because duh money. - If you are attractive you will get assaulted A LOT on the job. The security guards are your best friend at the hotels for this reason! When issues like this are brought up to management about safety etc., they will laugh it off and make it about that aggressor wanting to know more about the packages. - Atleast in my region the management will play a lot of games with what they owe you, your Market will change without you asking, you will miss out on thousands of dollars, and you have to go through HR because you can physically chase down management and they will ignore you.

Shove something in people's face that they don't really want

the hourly is a "draw" that is taken back once a commission is paid. also, the commission is taken back from you, if the sale you got, up to 3 years later somehow defaults, even though, Hilton made plenty of money, so you end up with a deduction from any future paycheck, plus you already paid taxes on your income, so you loose twice. it is criminal what they do, but labor board and management don't care about the employees.