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      Epson America

      Part of Seiko Epson

      Engaged employer

      Reviews by job title

      16 reviews
      1.0
      28 Mar 2025

      Deceptive and Unethical Leadership

      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      It has a great cafeteria and many great employees... except the leadership team.

      Cons

      Leadership failed to take ownership of an erroneous forecast driven by greed. Ultimately, after assuring employees that there would be no layoffs, they deceived them and carried out a poorly executed layoff. Employees with years of service were terminated, but Shaq and Shakira were kept on the payroll.

      avatar
      Epson America Response
      11mo
      Thank you for sharing your feedback. Structuring our organization to be competitive and financially healthy is critical for delivering great products and services to our customers. While evolving the organization may sometimes require difficult decisions, we are grateful for all past employees' contributions and wish them well in the future. We encourage you to share concerns and feedback with your manager, Human Resources, or through the Blue Line.
      1.0
      27 Mar 2024

      Going Downhill Fast

      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people. Good but rapidly declining corporate culture. Strong IT team that is overworked but willing to work with you as a true partner. Creative marcomm team that gets a lot done given the resources they have. Strong channel relationships and generally well-thought of in the industry.

      Cons

      I understand that many companies have been going through layoffs and I have been through layoffs in the past at other companies. Epson lost a lot of credibility when the CEO said in an all-employee meeting that there would be no layoffs, and then weeks later instituted a very poorly executed and communicated layoff process. Even our VPs did not know the full extent of actions taken after all of the layoffs were supposed completed. There has been no communication regarding the future of the company. Stale back office teams that are stuck in the past and don't want to change - sales operations, finance in particular. Not enough sales and marketing support from Japan and they are too slow with everything from product development to support.

      avatar
      Epson America Response
      2y
      Thank you for your candid and honest feedback, it is much appreciated. We want to remind you that there are multiple ways for employees to provide ideas or advice. We encourage you to reach out to your direct supervisor, Human Resources, or take advantage of Epson's confidential Blue Line to communicate your concerns.
      3.0
      24 Oct 2024

      A great place to work up until it wasn't

      Administrative support
      Recommend
      CEO approval
      Business outlook

      Pros

      I had the pleasure of working at Epson America for over 10 years in an administrative position, and I confidently say that it's a great company to be a part of, or was many years ago. The culture is welcoming, and I built strong relationships with many colleagues along the way. Epson has invested significantly in its facilities, including the free EV charging stations for the large amount of Teslas in the parking lot, the Epson Cafe with a delicious and affordable menu. It's a lovely environment to work in.

      Cons

      Unfortunately, it's important to note that opportunities for career advancement can be limited. If you're looking to move up or earn more, you might as well find yourself another job. Epson primarily recruits externally for higher-level positions, often requiring advanced degrees. This can make growth challenging for those who have dedicated many years to the company. One of the most concerning trends right now is the large amount of layoffs predominantly to long-term employees particularly older staff members. It seems there's a preference for younger talent. They run you very lean so you are mostly overwhelmed with work.

      avatar
      Epson America Response
      1y
      Thank you for your thoughtful and extensive review. We are glad to hear that you had such a love for the company culture and built such great relationships while apart of the Epson family. Epson values its workforce and invests heavily in career development through mentoring, training, and networking opportunities. While the pace of career advancement may vary, the company's long-term employee tenure indicates the success of these investments. Best of luck in your future endeavors!
      4.0
      18 Nov 2024

      Innovative Company

      Business development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Innovative products, ethical, compliant with industry practices, good benefits, good people

      Cons

      poor communication from various people/departments, resources are strained, two layoffs (75 people each) within a 6 month period

      avatar
      Epson America Response
      1y
      Thank you for your informative and candid feedback. We are happy to offer competitive benefits, like the opportunity for a hybrid work schedule, annual bonuses, raises and more. We always invite our employees to share concerns and feedback with their manager, Human Resources, or through the Blue Line. Structuring our organization to be competitive and financially healthy is critical for delivering great products and services to our customers. While evolving the organization may sometimes require difficult decisions, we are grateful for all past employees' contributions and wish them well in the future.
      1.0
      14 Oct 2024

      Advancement

      Phone operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Health insurance and other benefits

      Cons

      No chance for advancement, all upper management jobs are hired outside the company. Yearly layoffs, no warning, of the people who have been there longer, then they hire someone else at a lower salary.

      avatar
      Epson America Response
      1y
      Epson values its workforce and invests heavily in career development through mentoring, training, and networking opportunities. While the pace of career advancement may vary, the company's long-term employee tenure indicates the success of these investments. Thank you for taking the time to review us.
      3.0
      6 Apr 2025

      OK overall

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was great to work with. Decent benefits.

      Cons

      Tight deadlines and everything revolves around product launches so it’s hard to plan time off. They have also been doing mass layoffs recently.

      avatar
      Epson America Response
      11mo
      We appreciate your candid feedback. We are constantly looking for ways to improve productivity, work culture, and work-life balance. One of the ways in which we gather employee feedback is through our Employee Experience Survey, which helps identify key opportunities for enhancement. We wish you the best of luck in your future endeavors!
      2.0
      3 Oct 2024

      2nd Round of Layoffs

      Sr analyst business systems
      Recommend
      CEO approval
      Business outlook

      Pros

      Free fruit and discounted food

      Cons

      They just went through a second round of layoffs this fiscal year, with people who have been here for 10+/20+ let go.

      avatar
      Epson America Response
      1y
      Thanks for taking the time to leave us a review and it's great to hear you are enjoying our delicious cafe! Structuring our organization to be competitive and financially healthy is critical for delivering great products and services to our customers. While evolving the organization may sometimes require difficult decisions, we are grateful for all past employees' contributions and wish them well in the future.
      4.0
      19 Jan 2026

      Great

      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place to work in North America

      Cons

      Recent layoffs and concerns over instability

      avatar
      Epson America Response
      3mo
      Thank you for taking the time to share your review on Glassdoor. We’re glad to hear you feel Epson is a good place to work — we couldn’t agree more! We encourage you to share concerns and feedback with your manager, Human Resources, or through the Blue Line.
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