Zillow panders to real estate agents, and uses loan officers as the bait. Loan officers are expected to work any time of the day “availability is the best ability” is the motto here. Ignorant, entitled real estate agents will call you at 10 pm on a sunday and demand you help them hit their ETR so they keep getting Zillow leads.
Loan officers are pitted against each other and whoever sacrifices the most amount of family time for pointless tasks wins.
Top producers all have marital issues and hate their jobs.
Real estate agents are forced to send business to you and will actively look for/make up reasons to complain about you. Some will even sell your business away and just use you for a free preapproval and appraisal