Pick your team carefully - Program Manager Zillow Employee Review

4.0
5 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Terrific co-workers and IT support, excellent location and in-building perks (snacks, drinks, guest speakers).

Cons

Division management changing strategic course frequently without a clear explanation, causing chaos in the team.

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Zillow Response
6y
Thank you for taking the time to write your review and for the thoughtful detail on your advice. Happy to hear about your positive experiences with co-workers, IT support and our beautiful location at Seattle HQ. As you experienced, we are changing and evolving constantly at ZG, and with change can come lack of clarity and direction if not messaged correctly. A priority for us in 2019 and going into 2020 is a clear line of site with our OKR’s and direction with our entire team, including proactive communication and transparent messaging on the “why” behind our direction and decisions made. Regarding our customers and sales team, you are right in the fact that we need to listen to them and calibrate based on that feedback. We launched a new role Senior Director, Partner Engagement a few months ago with the goal of ingesting the voice of our customers and delivering improvements based on our partner’s feedback. This will help to alleviate the challenges you may have experienced in your department. Lastly, we are currently in the process of gathering feedback from our Fall Employee Engagement Survey and will deliver our plans of action to improve in each department based on this feedback. We absolutely take these surveys seriously and will communicate our plans to build on what is working and fill the gaps where we are missing the mark based on this employee feedback. I would love to hear additional feedback or suggestions you have around voice of the customer and how we can build and improve on communication within our teams in 2020. Feel free to email me at brandoni@zillowgroup.com. Best of luck in your next opportunity and thank you again for your review. Brandon Inouye - Senior Director, Zillow Premier Agent Sales

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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