Great Company - Work environment is a wolf in sheeps clothing - Inside Sales Zillow Employee Review

3.0
30 Apr 2013
Recommend
CEO approval
Business outlook

Pros

The sales floor has a killer layout Young, fun people Contests that can win you cash and prizes Relaxed attire Good tunes, good snacks, good vibe Great product to sell if you are working with the right agent

Cons

The work doesnt stop, quota isnt something you hit, obviously the more you sell the more you make but once one month ends the next starts up with no let up. Taking days off is almost looked down upon although they say it isnt. Its a hard place to concentrate if you arent mentally prepared, music constantly playing(which is nice) but if you sit next to the loud guy, you are in purgatory, emails come through every 30 seconds which can really deter you from your concentration and or missing an important email. Comp plan changes quite regularly, there isnt much consistency, but such is a startup company. You are selling to real estate agents which in itself is difficult enough. RE agents are in massive debt and have no patience. Even if you sell properly youre still going to find yourself in a miserable place once the CC declines come in and the agents dont pay out or answer their phones, losing you time and money. Too many sales people, the top 40% would put up better numbers and be in happier environment if the ones who didnt sell as much did not work there. Bigger books of business and more account management on the back end seems like the better solution.

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5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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