Needs work at the middle management and senior leadership levels - Anonymous employee Zillow Employee Review

3.0
10 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good benefits in general - Most positions remote with in-office option - Decent equity rewards depending on job level and solid 401k match - Diverse workforce - Competent and supportive teammates at the IC level and some great managers/leaders across various orgs - Frequent engagement with other teams/orgs - Consistent efforts toward efficiency and innovation

Cons

- Culture became increasingly more rigid and corporate over the last several years. - Strict financial targets and prioritization of AI adoption often created barriers for non-tech teams in need of resources/headcount - Some diminished quality of employee benefits recently - Senior Leadership felt pretty disconnected from what was happening on the ground and resistant to collaboration. Offering feedback felt risky, as it was not always received constructively. Big decisions were made either completely without or contradictory to the input from the people who had to carry them out, which often lead to confusion and rework. - Accountability from leadership was a recurring issue. When projects went off track, the blame tended to fall on individual contributors or partner teams, even when the root cause was poor communication or unclear priorities/directives from above. - Career development was inconsistent and advancement often felt unattainable. Employees were encouraged to take on more responsibility with the promise of eventual growth, but those opportunities didn’t often materialize. - Workloads often felt unbalanced and the tools/processes in place felt outdated and hard to scale, which made day-to-day work more arduous than it needed to be.

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Zillow Response
4mo
Thank you for taking the time to share such a detailed review of your experience. It’s clear you saw both strengths in the work and areas where leadership, communication, and follow-through created real challenges over time. Feedback like this helps surface where expectations and execution haven’t always aligned as intended. We appreciate the thought and care you put into sharing this, and if you’re open to continuing the conversation, we’d welcome additional context at careers@zillowgroup.com.

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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