Avoid at all cost - Inside Sales Representative Yelp Employee Review

We appreciate you taking the time to share your feedback, and we are sorry to hear that your experience was anything less than what you had hoped for. First and foremost, we have a zero-tolerance policy for unethical behavior, and our playbook has always instructed our folks to communicate our product clearly and accurately. Transparency in sales is something that we coach from the very beginning. During our interview process, we go to great lengths to set expectations about what can be expected in the role and what the day-to-day looks like for an Account Executive, as we want to make sure that everyone who comes onboard has a solid understanding of the highs and lows a career in sales can bring. Similar to other sales roles, there is certainly a large amount of rejection that's expected anywhere you do it. As you can imagine, business owners are getting tens of calls per day from many sales people all trying to sell them something different - a new POS system, advertising, better wifi, the list goes on. As such, it's expected that the initial reaction to any sales call will be 'no.' We coach our Account Executives to remain persistent, without being pushy. They do that by providing value for the business owners they speak with. That being said, one of the best parts of Yelp's culture is the fact that we take time to celebrate even the smallest of wins. Sometimes it's sending a motivational message to a teammate who just had a tough call, or celebrating a closed deal. While this environment is exciting and inspiring for most, we understand that it's not for everyone. Again, thank you for taking the time to share your feedback with us, and we wish you the very best in your next role.