CSR, III - Customer Service Representative, III WaFd Bank Employee Review

5.0
28 Aug 2018
Recommend
CEO approval
Business outlook

Pros

This company has reasonable goals for it's employees. The work standard is good and also based on sound and ethical business. Unlike some of the horror stories I've heard about many other financial companies, Washington Federal plays fair. The incentive to meet business goals is there, without the fear tactic. I've always felt appreciated here, which gives you more of a reason to perform well. There is plenty of room for advancing as well, and the culture here is fun...Oh and they are closed on the weekends!

Cons

Like any office job you're in a building all day not much physical activity.

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WaFd Bank Response
7y
Thank you for the feedback, WAFD is a great place to work because of people like you serving out clients every day. We are working on doing more on weekends but that is also a hardship on employees and work life balance. We need to find the right balance

Explore other reviews about WaFd Bank

5.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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