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      USAA

      Engaged employer

      USAA reviews

      One of the greatest companies to work for - Software Developer USAA Employee Review

      5.0
      22 Sept 2020
      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Culture, benefits, people, opportunities, workspace amenities

      Cons

      The jobs involving the phones (MSRs as they are known) are some of the toughest in the company from an emotional stress/anxiety level. Back-to-back calls for 8+ hours a day, never knowing who is going to be on the other line, or what kind of mood they are in, and on top of that, having to meet "sales" metrics to keep your job...all adds up to be a very stressful job.

      Explore other reviews about USAA

      5.0
      26 Jun 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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