USAA Reviews

Updated May 26, 2022

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Found 4,873 of over 5,295 reviews

3.6
62%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
914 Ratings
Pros
  • "Great benefits & supportive company culture(in 759 reviews)

  • "USAA is a great company to work for(in 381 reviews)

  • Cons
  • "USAA has talented engineers but I'd say the majority are just getting by skill-wise(in 410 reviews)

  • "lost of work which might impact work life balance(in 153 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 3 years
      Featured Review

      Great company, Great Benefits, Great Culture

      Jul 9, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

      Cons

      The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

      Continue reading
      29 people found this review helpful

      USAA Response

      Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

    2. 5.0
      Current Employee

      USAA

      May 26, 2022 - Strategic Planning Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Mission Focused and Goal Oriented

      Cons

      Work Schedule Model only allows for Hybrid or work from the office full time

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    3. 4.0
      Former Employee, less than 1 year

      Great Culture and Benefits

      May 18, 2022 - Licensed Insurance Professional 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits package is wonderful. The 401K is unbeatable. The culture and mission are great. PTO package is generous, with the chance to purchase more.

      Cons

      Compensation for workload was low. However, the minimum pay at USAA was raised after I separated. Workload was too much. Calls back to back without a minute to breathe.

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      3 people found this review helpful
    4. 4.0
      Former Employee, more than 8 years

      Great Company

      May 25, 2022 - Human Resources 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and benefits to keep you physically and financially secure

      Cons

      Some leadership choices especially reorganizing.

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    5. 5.0
      Current Employee, more than 3 years

      Great Company but tumultuous

      May 23, 2022 - Executive Director in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, mission focused, opportunity to move ahead

      Cons

      Bureaucratic,a lot of turnover with key leaders

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    6. 5.0
      Current Employee

      Great employer

      May 23, 2022 - Insurance Professional 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance, paid holidays, management

      Cons

      Compensation, health insurance package, otherwise great

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    7. 4.0
      Current Employee, more than 3 years

      Good Company

      May 24, 2022 - Assistant Vice President 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive pay, bonuses and benefits

      Cons

      Lots of work with many hours

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    8. 5.0
      Current Employee

      Great

      May 22, 2022 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay pto benefits 401k remote

      Cons

      Remote block days for pto

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    9. 4.0
      Current Employee

      A

      May 23, 2022 - Director of Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome job place too work

      Cons

      The company’s system doesn’t work good

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    10. 4.0
      Current Employee, more than 10 years

      Account Manager

      May 21, 2022 - Account Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great organization with a mission to assist those that serve or have served.

      Cons

      Very competitive at obtaining a new position.

      Continue reading
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    Viewing 1 - 10 of 4,873 Reviews
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    USAA Reviews FAQs

    USAA has an overall rating of 3.6 out of 5, based on over 5,295 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 51% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has decreased by -5% over the last 12 months.

    62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.

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