Organized Slavery - Home Based Customer Care Agent SelectQuote Employee Review

2.0
31 Mar 2025
Recommend
CEO approval
Business outlook

Pros

A job. Colleagues. Immediate Supervisors. Can make decent money.

Cons

Schedule so I would not ever be able to eat dinner before 7P (usually 8P or much later) local time, or see any daylight hours during the week from the beginning of October through the end of April. 7 months. On a second timer for 10 hours per day. Lunches count against you. You also work MANY weekend days during those 7 months. There is ZERO work-life balance. Give your heart to God because everything else, including your family's access to you, belongs to SQ. You are measured every day of every week...VERY what have you done for me lately. You are, in every sense of the term, a Human Resource and not a Human Being. In sharing this, this commentary has not pertained to colleagues or direct supervisors. Management above that is heartless. They will also start calling Seniors at 8A, demonstrating zero regard for those customers need for rest each day. As my family sees...and as I share..my actual experience and sacrifices made, the first comment is typically "is that even legal?"

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SelectQuote Response
1y
Thank you for taking the time to leave a review with us. SelectQuote values your feedback and wants to address your concerns. We are very sorry to hear about your experience. Throughout training, SelectQuote strives to give our candidates realistic expectations of the competitive sales environment. As a result, our management is committed to providing the appropriate support to moderate the dynamic challenges that our agents can face and, even more, equipping our agents with the proper resources and tools to help them succeed in their roles. Additionally, the company offers competitive compensation while following industry standards. SelectQuote values each member and strives to create a community that offers support and guidance where it is needed. We are sorry that this is not what you experienced during your time at SelectQuote. Once again, we are sorry to hear about your experience. SelectQuote takes your words very seriously and will use them to help us improve moving forward.

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5.0
22 Jun 2026
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CEO approval
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Pros

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Cons

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3.0
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Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

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