Run - Customer Care Agent SelectQuote Employee Review

2.0
16 Nov 2024
Recommend
CEO approval
Business outlook

Pros

There used to be many, but now there aren't.

Cons

Recent reduction in comp plan. Favoritism. Inability to advance. Toxic personalities with sales agents

avatar
SelectQuote Response
1y
Thank you for leaving a review. SelectQuote values your feedback and appreciates the honesty in your words as a current employee. We are very sorry to hear about your experience. Throughout training, we strive to best prepare our candidates for their roles by providing them with realistic expectations of the dynamic and competitive sales environment. This can at times entail intensive, in-depth training early on. We do this to ensure that our agents adopt a structured schedule that sets them up for success day 1! In addition, we expect our managers to foster an environment where associates are encouraged to learn and develop their skills. Please know that we will continue to ensure our managers are offering the support needed for our sales agents to find personal and professional fulfillment in their roles. As always, we appreciate your advice and will be considering it to help the company improve moving forward!

Explore other reviews about SelectQuote

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good. I’m happy there. No issues

Cons

Not really much. You get what you put in

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

avatar
SelectQuote Response
1d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All