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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Work From Home - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      3.0
      2 Apr 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, benefits, 7 hour shifts.

      Cons

      The way they want you to sell wipers and then commission on the wipers and other products is insane. They want you to push the products even if the customer already stated they had it. They also want you to force the customer into schedule appointments with the company even if the customer is not a 100% sure if they are wanting to use Safelite and the customers see right through it. Which makes the customer frustrated. Especially, when they are only looking for a quote and spoke w/ other companies and they didn't felt force.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      20 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Making bank bro. Driving Range Rovers

      Cons

      There are none. Best place ever

      avatar
      Safelite AutoGlass Response
      2d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      4.0
      23 Jun 2026
      Ssr - support services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Training throughout

      Cons

      Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

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