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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      This company is going downhill - Senior Customer Service Representative (CSR III) Safelite AutoGlass Employee Review

      3.0
      10 Mar 2025
      Senior customer service representative (csr iii)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Four 10s option for schedule Offers of outs to get off early Great feeling of helping customers

      Cons

      Practically no opportunities for overtime Pay is lacking New management has made things worse Bonus this year is laughable Recognition program is horrible No sense of camaraderie Turn over rate is excessive

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate you informing us about your experience and take these concerns about our leadership very seriously. We are dedicated to living up to our core values and making Safelite a supportive and caring place to work. Pay4Performance is Safelite’s philosophy that describes how associates are incentivized and rewarded for their achievements, including goals and objectives. If you'd like to provide additional feedback on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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