Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Decent, but could be better - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      3.0
      28 Sept 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Headed in the right direction, but still some definite improvements needed.

      Cons

      Some of the policies are absolutely wild. If there is an issue with your internet service provider, it is counted against you. Half the time issues with their systems are counted against you too. Not good policy to measure stats on days when the phones aren’t working properly. Was recently deducted points on a call for clearing my throat without muting my mic. Tons of talk about wellness, but the policies don’t match up well, which makes it all talk and no action. Also, the obsession with wipers when many can’t afford their deductibles. Many stuck in schedules due to KPIs, cannot put in for schedule change or to learn more splits

      avatar
      Safelite AutoGlass Response
      2y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      19 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good starting pay and training program

      Cons

      Customers aren’t always nice and like to hang up on you

      avatar
      Safelite AutoGlass Response
      5d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      1.0
      24 Jun 2026
      Master technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

      Cons

      Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

      See reviews by: Helpful|Rating|Date|All
      Related searches: Safelite AutoGlass jobs | Safelite AutoGlass salaries | Safelite AutoGlass benefits | Safelite AutoGlass interviews
      Safelite AutoGlass reviewsSafelite AutoGlass Customer Service Representative (CSR) reviewsSafelite AutoGlass review