1.0
12 Oct 2013
Former employee, more than 8 years
Columbus, OH
Recommend
CEO approval
Business outlook
Pros
Short commute time to work,
Cons
Every call taken is recorded and possibly judged by a "job coach" or quality assurance rep. Then each and every word is picked apart, even voice tone. You must repeat everything back to caller, you must be upbeat on every call, you must read the script exactly as written and be conversational at the same time. They pay is low, the stress is high. You cannot be even 1 second late for work or break or get written up.
