"No Jerks Policy" - Anonymous employee SAP Employee Review

2.0
14 Mar 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

SuccessFactors is a leader in the market with a rich parent supporting our efforts. When the machine is lubricated and in motion, it's next to impossible to stop the momentum. Very powerful! Listening to the CEO, Lars and Bill is inspirational and they have a great way of motivating you to believe you can do it (whatever "it" is).

Cons

I normally don't rant like this but I am sooooo disappointment in my Kool-aide high going down and what the real deal is that I had to tell you to beware of the hype. Just because they have a "No Jerks" policy and it's on the way means absolutely nothing. This is a Performance Management Company that doesn't even use their own tools and consequently, there is no true goal alignment, employees feel disengaged and under-valued, and the moral is low. Training at SF is a bootcamp where 65% of the material is irrelevant to your actual job and then they have you do a volunteer event to feel warm and fuzzy. You're then expected to get all the training you need from outdated recorded sessions and everyone is too busy to actually answer your questions. To top it off, selling a product where the implementation may/may not go well and the customer service leaves much to be desired causes the sales reps to questions the integrity of what they're selling to customers. Low work-life balance and sales team is stressed out because management bullies them with territory re-assignments and micromanagement. There is a WFH policy however it is only given to some sales reps while others are forced to be in the office (favortism). These under-performing same reps are also allowed to build up existing accounts while others are all net new. Solution Consultants that want to be sales reps fight against supporting the sales team the way they need it and management hasn't figured out how to make the relationship work. The successfactors' sales team cannot tell you that they honestly have a clue what direction the company is headed, it's the end of Q1 and no comp plan has been shared (wtf!), and the finance team can't get the commissions right.

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Cons

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I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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