Profits over people - Customer Success Manager SAP Employee Review

2.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits - PTO, unlimited, sick time, great health, insurance benefits, LTD/STD.

Cons

Recent annual salary increases averaged 1,8% in the US resulting in adjustments that do not keep pace with inflation. Additionally, restricted stock units (RSUs) have been eliminated from compensation packages. There is a persistent concern regarding the threat of layoffs, which has led to a loss of experienced employees possessing the necessary skills to effectively support customers. Furthermore, there is a high prevalence of micromanagement within the management structure. Many managers lack the essential skills required for effective leadership. Opportunities for career progression are scarce, and employees are seldom granted the autonomy needed to perform their roles effectively. There is also a lack of adequate resources provided to support staff in delivering value to customers. The company has not fully transitioned into a true cloud-based organization; yet, there is an expectation for employees to operate as if it has. Most clients operate within private cloud environments, which limit visibility and complicate the delivery of value. Overall, these issues highlight significant challenges in talent retention, management effectiveness, and operational strategy.

Explore other reviews about SAP

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-great enviroment -inspiring people -work balance

Cons

-unclear directions and task -lack of support -long project timeline

4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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