Branch Management is catty and horrible to tellers and floor - Member Service Representative II Members 1st Employee Review

1.0
7 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Back office- go back office do NOT go branch unless you want to be burnt out and mistreated

Cons

Management at certain branches- you will occasionally get the good branch managers who you will LOVE working with because they genuinely care about you doing well. Majority of branch managers are catty, talk badly about one another and their associates who work for them- a lot are too young to even be good management because they are still immature and openly talk about the staff at the branch and make inappropriate announcements to humiliate staff to other associates. If you worked with a regional manager before you will get away with mistreating your staff. Gallup surveys while anonymous you are still told by management what to answer for good scores or you’ll be punished with more side tasks to burn the entire branch staff out. Management will only take members who are good candidates for QKAs and this will take floor staff numbers they need to meet monthly.

Explore other reviews about Members 1st

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Cons

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

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Members 1st Response
5mo
Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
3.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

Cons

Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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