Good to customers, but they don't care about sales representatives. - Account Manager Grainger Employee Review

2.0
26 May 2009
Recommend
CEO approval
Business outlook

Pros

They are a good distributor of industrial supplies. They have a good selection, value proposition, and good availability. The branch employees are very helpful, much better than retail employees.

Cons

If you work in sales, your territory can be switched or changed without you given the chance to provide input. They don't share their costs with the sales representatives, so you don't know the margins. Also, if you try to make suggestions to improve the company, you will likely be ignored.

Explore other reviews about Grainger

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

See reviews by: Helpful|Rating|Date|All