Empty promises and extremely poor upper management - Resolutions Specialist Expedia Group Employee Review

1.0
13 Aug 2022
Recommend
CEO approval
Business outlook

Pros

You will teach yourself great communication skills Hybrid work from home schedule Easy responsibilities

Cons

From when you are hired until you leave, your pay will remain relatively the same. The first year the raise for our team was + $0.25 per hour increase... Benefits primarily appeal to the upper management who can invest in 401K, lower level positions have a very narrow benefits package Mental/emotional health of employees is not a concern of the company I had 8 managers within the first two years of my employment because leadership would leave, transfer to other departments, or be terminated. This inconsistency was paralleled by upper management and the roles that would frequently change. HR violates HIPAA rights of employees and then cycles complaints through endless runarounds and takes no action The company is Expedia, and the business is TRAVEL, and yet you are prohibited from working in other states or countries, and the position is unable to work remotely full-time, despite the only requirements needed is a headset and laptop. The company should be encouraging employees to travel and work all around the world...

Explore other reviews about Expedia Group

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

- good benefits - depending on team great culture

Cons

Not every team is the same

2.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Cons

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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