3.0
3 Jul 2015
Former employee, more than 3 years
Austin, TX
Recommend
CEO approval
Business outlook
Pros
Great environment, great people and free video games/swag! Great on-site gym, cool decorations, team events at Main Event (free bowling and pizza, etc).
Cons
Low pay for customer service, unreliable tools and major layoffs (at time of employment)... Taking calls all day is mentally, emotionally and physically draining and the metrics are always being tightened which means "more, more, more". No real room to move out of CS roles in the Austin location. You would have to travel to CA as TX is purely CS. It can wear down on the psyche extremely quickly and make one dread arriving to work.