employer cover photo
employer logo
employer logo

Brightview Senior Living

Engaged employer

Brightview Senior Living Concierge reviews

4.7

99% would recommend to a friend

(26 total reviews)
avatar

Doug Dollenberg

100% approve of CEO

99% positive business outlook

Concierge employees have rated Brightview Senior Living with 4.7 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Concierge professionals have an excellent working experience there. Brightview Senior Living is rated 37% above average by Concierge professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

26 reviews
4.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-AMAZING HEALTH BENEFITS -Christmas bonus -Business Casual attire - no set uniform -Very kind Business Office Manager -Somewhat rewarding

Cons

-Dealing with many rude and condescending seniors and their families (the clients) -Having coworkers with weaker skills or who are newer making more than you -It could easily get busy and sometimes moderately stressful -Consistent phone ringing -Leadership avoiding the clients' phone calls and you end of being the punching bag for complaints out of your control -They don't want you to leave the front desk but have many tasks that require you to be away from the front desk. Management says they'll sit in for you, but don't.

avatar
Brightview Senior Living Response
1mo
Thank you for sharing your experience. We’re glad to hear you’ve enjoyed the benefits, bonus program, and support from your Business Office Manager. We also appreciate your feedback. We understand how demanding front desk roles can be, and your concerns around coverage, workload, and communication from leadership are important. We are always working to improve the associate experience. If you’re open to it, we encourage you to reach out to Vicki White, Director of Employee Relations, at (410) 962-0595 to share more. Thank you again for your feedback.
5.0
3 Mar 2026

Great Community

Recommend
CEO approval
Business outlook

Pros

Caring staff, flexible work hours and plenty of opportunity for growth and development.

Cons

For the amount of work that is expected from front-line workers, you should offer better wages.

avatar
Brightview Senior Living Response
2mo
Thank you for taking the time to share your feedback and for being part of Brightview for so many years. We’re glad to hear that you’ve experienced the caring culture, flexible scheduling, and opportunities for growth that are so important to us. We also appreciate your perspective regarding wages for frontline roles. Brightview regularly reviews compensation to ensure it remains competitive within the senior living industry and across the communities we serve. Feedback like yours is valuable as we continue evaluating how we support and recognize the important work our frontline associates do every day. If you’d ever like to share more about your experience, we encourage you to reach out to Vicki White, Director of Employee Relations, at (410) 962-0595.
5.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Very rewarding, lots of close friendships developed with the residents Lots of support and community for associates

Cons

Senior Living is difficult in that it inherently involves the passing of close connections. That can be difficult.

avatar
Brightview Senior Living Response
8mo
Thank you for taking the time to share your perspective. We’re glad to hear that your experience at Brightview was rewarding and that you were able to form meaningful connections with both residents and associates. We also recognize that senior living can be emotionally challenging, especially when it involves saying goodbye to those close connections. The compassion and resilience of our associates is what makes Brightview so special, and we’re grateful you were part of our team.
Viewing 1 - 3 of 26 Reviews

Glassdoor has 493 Brightview Senior Living reviews submitted anonymously by Brightview Senior Living employees. Read employee reviews and ratings on Glassdoor to decide if Brightview Senior Living is right for you.