Flawed processes and quality control, incredible workload
Pros
Better hours than Big4, fair market pay, great people, nice summer and winter seasons, good office location, good parties, and accelerated title promotion.
Cons
They are deeply understaffed and tend to hand you hundreds of tax returns and insurmountable amount of admin, then make you feel stupid on every mistake which are inevitable in these circumstances. Turnover is sky rocketing there, people last 1-2 years, burn out, and leave. Many partners see people as body coverage, not human beings. Also, I really disliked favoritism in the office, like they will disregard negligence/laziness of certain managers and directors and will promote them to partners regardless lack of qualification and multiple complains of the personnel. Finally, there is no remote or flexible work opportunities. You have to come to the office two or three times a week.