About the Company

Dragonfly Interactive (HK) Limited is a Hong Kong–based joint venture between Horizon Business Services and Kontrol Technology, building next-generation digital platforms across gaming, cloud infrastructure, hospitality systems, and AI-driven solutions.

A central pillar of the ecosystem is Kodex—a unified discovery platform connecting games, platforms, and ecosystem data for the global gaming industry.

This role is focused on scaling operational excellence within the gaming ecosystem while supporting broader cross-product growth initiatives across the organization.

Role Summary

The Head of Operations will lead end-to-end operational strategy and execution, driving user growth, platform performance, and organizational effectiveness. This role requires a hands-on operator who can build scalable systems, lead high-performing teams, and translate strategic priorities into measurable outcomes across APAC and beyond.

Key Responsibilities

• Lead, coach, and develop a high-performing operations team, ensuring alignment with business goals and KPIs
• Foster a culture of accountability, efficiency, and servant leadership across the organization
• Drive user growth and engagement across core platform segments, including acquisition, retention, and lifecycle optimization
• Develop and execute a clear operational roadmap balancing long-term strategy with near-term performance wins
• Build and scale operational infrastructure, processes, and reporting systems to support rapid growth
• Establish robust performance monitoring frameworks, including weekly/monthly targets, budget management, and KPI tracking
• Conduct data-driven analysis, including anomaly detection and performance diagnostics, to inform strategic adjustments
• Optimize the end-to-end user journey, including conversion funnels and experience design, to maximize platform growth
• Identify and evaluate new growth opportunities; lead testing and launch of new products, features, or market initiatives
• Partner cross-functionally with marketing, business development, product, and regional teams to drive coordinated execution, with a focus on APAC markets
• Adapt strategies to evolving user needs and regional dynamics, ensuring scalable and localized execution

Requirements

• Bachelor’s degree required
• 6–8+ years of professional experience, including operations leadership in a high-growth or startup environment
• Proven ability to build, scale, and manage operational processes in fast-paced, ambiguous environments
• Strong project management capabilities, with a track record of leading complex, cross-functional initiatives
• Advanced analytical skills, including proficiency in Excel or Google Sheets and experience building financial or operational models
• Structured, data-driven thinker with strong problem-solving and decision-making skills
• Excellent communication and stakeholder management skills across internal and external partners
• Demonstrated ability to lead and motivate teams, fostering a high-performance culture
• Adaptable and culturally aware, with experience working across diverse, international environments
• Entrepreneurial mindset with a bias toward action and continuous improvement
• Willingness to travel internationally as required

Pay: $20,000.00 - $50,000.00 per month

Benefits:

• Opportunities for promotion
• Paid time off

Work Location: In person