Job Purpose:

This role will focus on driving sustainable growth of the Individual Health (LIH) portfolio through data-driven pricing strategy, portfolio diagnostics, and targeted commercial actions. The position will partner closely with Pricing, Marketing, and Distribution to identify growth opportunities, improve conversion and retention, and enhance portfolio profitability.

Key responsibilities include:

• Lead portfolio growth analytics and strategy for LIH products, leveraging actuarial, customer, and distribution insights to identify growth levers;
• Drive end-to-end diagnostics of sales and conversion funnel, including lead quality, pricing competitiveness, and customer behavior;
• Develop and recommend targeted pricing and campaign strategies to improve new business growth, retention, and portfolio mix;
• Partner with Marketing and Distribution to design and implement growth initiatives, including promotions, segmentation strategies, and channel-specific actions;
• Monitor and assess portfolio performance (sales, VNB, retention, claims emergence) and proactively recommend actions to optimize growth vs. profitability trade-offs;
• Support strategic initiatives (e.g. DTC, digital, broker expansion) by providing pricing and financial insights to shape growth direction;
• Collaborate with Pricing team to translate growth insights into actionable pricing refinements, while not directly owning BAU pricing production;
• Build and maintain analytical frameworks and tools to track growth performance and support decision-making;
• Communicate findings and recommendations clearly to senior stakeholders to support timely and effective decision-making.

Direct Reports:

Individual contributor (with potential to mentor junior team members on analytics and project work)

Reports to:

Chief Actuary

Required Critical Values & Behaviors

• Growth mindset and commercial orientation
• Strong ownership and accountability
• Collaboration across functions (Pricing, Marketing, Distribution)
• Curiosity and problem-solving mindset
• Clear and effective communication

Critical Tasks and Expected Contributions/Results:

• Develop structured portfolio diagnostic frameworks to identify key drivers of growth and underperformance (e.g. conversion leakage, channel effectiveness, product competitiveness);
• Deliver regular portfolio performance insights with clear, actionable recommendations to improve sales, VNB, and retention;
• Support and co-lead growth initiatives and campaigns, including financial assessment, design input, and post-implementation review;
• Provide pricing and financial input into business cases for new initiatives, partnerships, or channel expansion;
• Enhance customer and segment-level understanding to inform targeted growth strategies;
• Work closely with the core Pricing team to ensure insights are reflected in pricing strategy and product positioning;
• Develop clear, concise materials and presentations for senior management and cross-functional forums;
• Drive continuous improvement in analytics capabilities, tools, and reporting to support portfolio management.

Current State of Business/Organization/Operation:

• Increasing focus on Direct-to-Customer (DTC) and digital channels as key growth drivers
• Opportunity to expand broker and worksite marketing channels for LIH
• Growing need for data-driven portfolio management to support sustainable growth

Key Challenges/Anticipated Changes in Environment:

• Balancing growth vs. profitability in a competitive and price-sensitive market
• Navigating fragmented customer journeys across multiple distribution channels
• Translating complex data into clear commercial actions
• Driving alignment across stakeholders with differing priorities

Roadblocks to Success:

• Inability to translate analytics into actionable business recommendations
• Limited collaboration with Marketing and Distribution teams
• Over-focus on analysis without driving implementation and outcomes

Developmental Value of Position:

• Exposure to end-to-end portfolio management and growth strategy
• Opportunity to influence commercial decision-making and business outcomes
• Strong pathway towards senior strategic or leadership roles in pricing / portfolio management

Experience/Knowledge, Education and Other Requirements:

• Degree in Actuarial Science, Mathematics, Statistics, or related disciplines
• Progress towards actuarial qualification (Fellowship preferred but not mandatory)
• ~5–8 years of actuarial or analytics experience; experience in health pricing or portfolio management preferred
• Strong analytical and problem-solving skills, with ability to work with large datasets
• Experience with pricing models, profitability analysis, and business performance tracking
• Knowledge of LIH / VHIS products and Hong Kong market is an advantage
• Strong communication skills with ability to present insights clearly to non-technical stakeholders
• Self-driven, able to work independently in a fast-paced environment

Enterprise Competencies Required:

• Learning and Applying Quickly
• Problem Solving
• Priority Setting
• Drive for Results
• Stakeholder Management

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.