I applied online. The process took 1 week. I interviewed at Yelp (Chicago, IL) in Jun 2015
Interview
The interviewer will let introduce him/herself and let you know what a day is like as an account manager. Mine told me how much fun he had on halloween and what everyone dressed up as. Really laid back.
They give you a scenario asking what would you do if a customer is not satisfy with their service and would like to cancel.
Interview questions [1]
Question 1
They give you a scenario asking what would you do if a customer is not satisfy with their service and would like to cancel.
Standard filtering/fluff questions followed by a Mock sales pitch. It was not very different from other Sales/CS roles that I have applied to. It was not very difficult or novel at all.
Interview questions [1]
Question 1
What is you greatest strength and you greatest weakness?
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.