I applied online. The process took 3 weeks. I interviewed at Ritz-Carlton (Salt Lake City, UT) in Mar 2015
Interview
They ask you questions that have nothing to do with customer service or job at hand. They also paint this amazing picture about how the job will be and I have yet to see the bright side of this job. They also offer free trips that are IMPOSSIBLE to go on, and you pay for your own flight and food
Interview questions [1]
Question 1
Are you ready to travel around the world with the free trips we have?